Legal
Privacy policy
How 3D Riqi Printing Works collects, uses, and protects your personal information when you visit this website or message us about an order.
Last updated
Who we are
3D Riqi Printing Works ("we", "us", "our") is a 3D printing and custom CAD modelling shop based in Minglanilla, Cebu, Philippines. We decide how the personal information described here is used, so we are its "personal information controller" under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
We follow the Data Privacy Act, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). This policy covers this website and the conversations you have with us through our Facebook page, Messenger, email, or phone.
Information we collect
Browsing this website
You can use this website without telling us who you are. It has no accounts or sign-up forms. Like most websites, the servers that deliver it automatically record basic technical details for every request:
- your IP address
- your browser and device type
- the page you asked for, and the page that linked you to it
- the date and time of the request
Sending us a message with the contact form
If you use the contact form on our home page, we receive:
- your name and email address
- your mobile number, if you give it
- what you need help with, such as 3D printing, CAD modelling, or a partnership
- your organization's name, if you're asking about a partnership
- your message, and the link to your file if you add one
The form sends your message to our Gmail inbox. This website doesn't save it anywhere else.
To keep out spam, the form uses Cloudflare Turnstile to check that it's being sent by a person, not a bot. Cloudflare processes technical details for this check, such as your IP address and browser information. Turnstile only loads when you scroll near the form.
So that no one can flood us with messages, we also count how many messages each visitor sends. For this we keep a scrambled code made from your IP address, never the address itself, and delete it automatically after a few hours.
Visitor counts, without cookies
To count visits and see which pages are popular, we use Vercel Web Analytics, a tool from our hosting provider. It doesn't use cookies and doesn't identify you. For each page you view, it records:
- the page you viewed, and the website that linked you to it
- your browser, operating system, and device type
- your country, worked out from your IP address
To tell visits apart without cookies, it makes a scrambled code from your IP address and browser details. The code changes every day, so it can't follow you from one day to the next, and your IP address itself isn't stored.
Analytics, if you accept cookies
If you accept cookies, we use Google Analytics to see how people use this website, so we can tell which pages help and fix the ones that don't. It records:
- the pages you view, how long you stay, how far you scroll, and links you click to other websites
- the website or search that brought you here
- your device type, browser, and screen size
- how quickly pages load and respond on your device
- your approximate location, such as your city and country, worked out from your IP address (Google Analytics doesn't store the IP address itself)
- a random ID saved in a cookie, so repeat visits can be counted without knowing who you are
If you decline cookies, Google Analytics isn't loaded at all.
Messaging us about an order
Our "Get started" and "Get free quote" buttons take you to our Facebook page or Messenger. You can also email, call, or text us using the details at the bottom of every page. When you contact us, we receive whatever you choose to share, which may include:
- your name, and your Facebook profile name if you message us there
- your mobile number or email address
- your delivery address
- order details, such as size, colour, material, quantity, and deadline
- files you send us or share through a Google Drive link, such as 3D models, sketches, photos, logos, or reference images for custom CAD modelling
- proof of payment, such as a transfer reference number or receipt screenshot
We never ask for your card number, PIN, one-time password (OTP), or online banking password. Please don't send them to us.
How we use your information
We use your information only to:
- answer your questions and send you quotes
- design, print, and quality-check your order, including custom CAD modelling
- arrange payment, pick-up, or delivery
- provide after-sales support, such as fixes or reprints
- keep the business records Philippine law requires, such as receipts for tax purposes
- keep this website secure, working properly, and protected from misuse
- remember your display settings, such as light or dark mode, if you accept cookies
- count visits and see which pages are popular with Vercel Web Analytics, which doesn't use cookies or identify you
- see how visitors use this website with Google Analytics, so we can improve it, if you accept cookies
- show reviews you've posted on our Facebook page in the Testimonials section of this website, with your first name, the date of your review, and, for some reviews, your course or role (such as "B.S. Architecture")
If you'd rather we didn't show your review on this website, message us and we'll take it down.
We won't send you promotional messages unless you've asked us to, and we don't sell, rent, or trade your personal information.
Why we're allowed to use it
Under the Data Privacy Act, we process your personal information because:
- you gave your consent, for example by sending us your details and files, or by accepting cookies
- we need it to quote, make, and deliver the order you asked for
- the law requires it, such as tax and record-keeping rules
- we have a legitimate interest in keeping our website and business secure, and that interest doesn't override your rights
Your designs and files
The models, sketches, photos, and logos you send us stay yours. We use them only to quote and make your order. We don't share them, sell them, or print them for anyone else.
We sometimes share photos of finished prints on our Facebook page. We'll only post a photo of a custom or personalised order, such as one showing a name, face, logo, or your own design, if you say we can.
How long we keep it
- Order conversations and details: as long as we need them to finish your order and handle any follow-up, such as reprints or questions.
- Contact form messages: the same as order conversations, since they're kept in our Gmail inbox.
- Your design files: until your order and any reprints you ask for are done. Tell us anytime if you want them deleted sooner, or kept for future reorders.
- Receipts and other business records: as long as Philippine tax and business laws require.
- Website server logs: kept by our hosting provider for a limited time, for security and troubleshooting.
- Vercel Web Analytics: the scrambled visitor code changes every day. The page view counts, which don't identify anyone, are kept by Vercel for our reports.
- Google Analytics data: kept for up to 14 months, then Google deletes it automatically. We may keep overall totals, such as monthly visitor counts, which don't identify anyone.
- Message counts for the contact form (scrambled codes, not IP addresses): deleted automatically after a few hours.
- Cookies: for the period shown in the cookie table above, or until you delete them.
When we no longer need your information, we delete it or make it anonymous.
How we protect it
This website is served only over secure HTTPS connections and uses strict browser security settings. Only the people who handle your order can access your messages and files, on password-protected accounts and devices.
No system is completely secure, but we work to keep your information safe. If a breach puts your personal information at real risk, we will tell you and the National Privacy Commission as the Data Privacy Act requires.
Your rights
As a data subject under the Data Privacy Act, you have the right to:
- Be informed: know whether and how we process your personal information.
- Access: ask for a copy of the personal information we hold about you.
- Rectification: have inaccurate or outdated information corrected.
- Object: object to processing, including withdrawing consent you gave earlier.
- Erasure or blocking: have your information deleted or blocked when it's no longer needed or was processed unlawfully.
- Data portability: get your information in a commonly used electronic format.
- Damages: be compensated for damage caused by inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your information.
- File a complaint: complain to the National Privacy Commission.
To use any of these rights, message us using the details in the Contact us section. We may ask you to confirm your identity first. If you withdraw consent or ask us to delete information we need for an order that's still in progress, we may not be able to finish that order.
Children
Our services are open to everyone, including students. If you're under 18, please have a parent or guardian message us with you or approve your order. If we find out we have a child's information without that approval, we'll delete it.
Links to other websites
This website links to our Facebook page, Messenger, Instagram, and TikTok, and may link to other websites. Those sites have their own privacy policies, and we aren't responsible for how they handle your information. Please read their policies before sharing anything with them.
Changes to this policy
We'll update this policy when we change how we handle personal information, for example if we add online ordering or a new third-party service. The date at the top shows when it last changed. If we make a big change, we'll also post a notice on this website or our Facebook page.
Contact us
For privacy questions, requests, or concerns, message 3D Riqi Printing Works on Messenger or through our Facebook page, or email us at 3driqi@gmail.com. Mention "Privacy" in your message so it goes to the person in charge of data protection.
If you think we've mishandled your personal information, you can also contact the National Privacy Commission.